Privacy policy

1. Identification of the Data Controller

  • Company Name: Rolos Coffee (hereinafter, “Rolos Coffee”)

  • Email: info@roloscolombiancoffee.com

  • Phone: +1 863 488 11 22

2. Legal Framework

This policy is governed by Law 1581 of 2012 and Decree 1377 of 2013 in Colombia, and complies with U.S. commercial privacy standards, including the transparency required by the CCPA (California Consumer Privacy Act) if applicable due to data volume.

3. Information We Collect

To process your coffee orders and improve your experience, we collect:

  • Identification data: First name, last name, and ID document (if applicable for billing).

  • Contact data: Email, phone number, and shipping address in Colombia or the USA.

  • Payment data: Processed through secure external platforms (PCI DSS); Rolos Coffee does not store credit card numbers.

  • Technical data: IP address, cookies, and browsing data for analytics.

4. Purpose of Data Processing

Personal data will be used to:

  • Manage the purchase and shipping of coffee products.

  • Provide customer service and after-sales support.

  • Send promotions, news about new harvests, and newsletters (only if authorized by the user).

  • Comply with legal billing and export/import obligations.

5. User Rights (ARCO Rights)

You have the right to:

  • Know, update, and rectify your personal data.

  • Request the deletion of your data when there is no legal obligation to retain it.

  • Revoke the authorization granted for the processing of your data.

  • Access your personal data free of charge.

Note for the USA: If you are a California resident, you have the right to request which categories of personal information we have collected and to opt-out of the sale of your data (Rolos Coffee does not sell data to third parties).

6. International Data Transfer and Transmission

By operating in Colombia and the USA, the user accepts that their data may be transferred or transmitted internationally to fulfill product delivery (for example, to logistics companies such as DHL, FedEx, or Servientrega). These transfers are carried out under strict security standards.

7. Information Security

We implement the necessary technical, human, and administrative measures to prevent unauthorized access, loss, or adulteration of our customers’ information.

8. Use of Cookies

Our website uses cookies to improve navigation. You can configure your browser to reject cookies, although this may affect the functionality of the online store.

9. Changes to the Policy

Rolos Coffee reserves the right to modify this policy at any time. Any substantial changes will be communicated through our website.

10. Effective Date

This policy is effective as of [Month 1] [Day 1], 2026. The data will be retained for the duration of the commercial relationship and for the required legal terms.

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